TERMS OF ONLINE SALES
These are the terms and conditions for the online sales and the necessary previous information to evaluate the offer from EDITORIAL TENOV, S.L. and to make possible the acquisition of the products offered by http://www.editorialtenov.com (the "Site" - Legal Notice):
TENOV sells through this website, books and published materials.
The prices displayed on the Site are final book prices including taxes, as detailed next to each title.
The shipping service is outsourced to “Correos” and/or, where appropriate, to a messaging company, so that all shipments will be delivered by post, and/or by a courier company outsourced in each case, under his sole responsibility.
When starting the purchase process you will be informed of the cost of this service in all modes in which it is offered (normal post and/or courier delivery), specifying the details of the cost of shipping for each possible mode.
In cases where the client needs an urgent or special delivery please contact us via email at: email@example.com.
Payments are made through Pay Pal or TPV, as reported in the shopping process. In both cases, when you make the payment you will be redirected to the website of a secure and external platform operated by Pay Pal payment. Therefore, EDITORIAL TENOV S.L. will never have access to your bank details.
The delivery times will be those of the postal service or company of choice for shipping and this will never exceed 30 calendar days from receipt of the payment to TENOV. TENOV is not responsible for delays due to causes outside the company, therefore, these delays will not cause any penalty or cancel the order.
The Customer has a period of 14 days from the delivery of the goods to exercise their right to cancel contracts arranged through our Site, and such terms and conditions as those reported under this link.
You can return the product in the following cases:
• In case a different product to the one requested by the customer was mistakenly delivered to him from EDITORIAL TENOV, S.L., the right product will be delivered to the client after collecting the first, without any additional charge to the Customer.
• In case the product has reached the customer broken, damaged or in poor condition, EDITORIAL TENOV, S.L. He will be responsible for picking it up and replacing it with another one in good conditions, with no additional charges.
The returned order must be delivered together with the delivery note and, if applicable, the invoice issued by EDITORIAL TENOV, S.L. Client running with the shipping costs, which will be refundable if confirmed failure or damage.
Customer may return any item purchased on EDITORIAL TENOV as long as the products are in perfect condition, have not been opened or used and retain their original packing or seal.
For any complaints or queries please contact EDITORIAL TENOV, S.L .via telephone 34 619 945 244 or email firstname.lastname@example.org
In accordance with EU Regulation 524/2013, we inform you of the existence of the dispute resolution online platform provided by the European Commission, available at the following link: http://ec.europa.eu/consumers/odr/